Shipping Policy
This Shipping Policy describes how orders placed through the Elencouture website (the “Website”) are handled, dispatched, and delivered. By completing a purchase, you acknowledge and accept the terms outlined in this Policy.
Elencouture is a brand operated by Hong Kong Global Flow Connect Limited , with its registered office at Room 1403, 14/F, Chung Ying Building, 20 Connaught Road West, Sheung Wan, Hong Kong. References to “Elencouture”, “we”, “us”, or “our” refer to the brand and its operating entity.
Order Handling and Fulfilment
Orders are prepared for dispatch after payment confirmation. Processing typically takes one to three business days, excluding weekends and public holidays. During promotional periods, peak seasons, or special releases, preparation times may be extended. Customers will be notified if a material delay occurs.
Delivery Coverage
Elencouture ships to a wide range of international destinations, subject to courier availability and local regulations. If delivery to your location is unavailable at checkout, please contact Support@lunibella.com to enquire about alternative arrangements.
Shipping Charges
Shipping fees are calculated based on destination, parcel size, and weight, and are displayed prior to order confirmation. Certain orders may qualify for complimentary standard shipping where promotional thresholds apply, as indicated at checkout. All shipping charges are non-refundable once an order has been dispatched.
Estimated Transit Times
Delivery timelines vary by destination and shipping method selected. Standard international delivery generally requires approximately 7 to 21 business days, while expedited options, where available, may take 3 to 7 business days. All delivery timelines are estimates only and are not guaranteed, as transit may be affected by customs processing, weather conditions, or carrier delays.
Customs Clearance and Import Charges
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country. These charges are not included in the order total and remain the responsibility of the recipient. Customers are advised to check local import regulations prior to placing an order.
Shipment Confirmation and Tracking
Once an order has been dispatched, a shipping confirmation email containing tracking details will be sent to the email address provided at checkout. Tracking updates depend on the carrier’s systems and may not be immediately available after dispatch.
Delivery Exceptions
Elencouture is not responsible for packages marked as delivered by the carrier but reported as lost or stolen thereafter. In cases of transit delays, we may assist by coordinating with the courier where feasible. Orders returned due to incorrect, incomplete, or undeliverable address information may be reshipped at the customer’s expense.
Address Accuracy
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete. Elencouture is not liable for delays, failed deliveries, or additional charges resulting from incorrect address details.
Delivery Limitations
Deliveries to post office boxes are not supported; a physical street address is required. Shipments to remote or restricted areas may require additional time or incur supplementary charges depending on courier policies.
Returns and Return Shipments
Return shipping costs are the responsibility of the customer unless the return is due to an item confirmed to be defective or incorrectly supplied. Customers are strongly encouraged to use trackable return shipping methods, as Elencouture is not liable for items lost during return transit. Return instructions and addresses will be provided upon contacting Support@lunibella.com.Customer Support
For questions regarding shipping, delivery status, or order assistance, please contact Support@lunibella.com. Our support team aims to respond within normal business hours.
