Terms and conditions

These Terms and Conditions (“Terms”) govern access to and use of the Elencouture website, including browsing, purchasing products, and engaging with any services or content made available through the site (the “Website”). By accessing the Website or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, you must discontinue use of the Website.

Elencouture is a brand operated by Hong Kong Global Flow Connect Limited, with its registered office at Room 1403, 14/F, Chung Ying Building, 20 Connaught Road West, Sheung Wan, Hong Kong. References to “Elencouture”, “we”, “us”, or “our” refer to the brand and its operating entity.

Use of the Website is permitted only to individuals who are legally capable of entering into binding agreements under applicable law. You agree to use the Website in a lawful manner and not to engage in any activity that disrupts site operations, compromises security, infringes the rights of others, or violates applicable regulations.

Products offered through the Website are intended for personal consumer use only. Purchasing products for resale, redistribution, or commercial exploitation is not permitted without prior written authorisation. Ownership of products passes only after full payment has been successfully received and the order has been confirmed.

Reasonable efforts are made to ensure that product descriptions, images, pricing, and availability information are presented accurately. However, such information may be updated, corrected, or modified at any time without prior notice. Product images are for reference purposes only and may vary slightly from the final delivered item due to display settings or production differences.

All prices, product offerings, and availability displayed on the Website are subject to change. We reserve the right to limit quantities, decline bulk purchases, suspend sales, or discontinue products at our discretion without liability.

Submission of an order constitutes an offer to purchase and does not constitute acceptance. We reserve the right to refuse, cancel, or amend any order, including where pricing errors, availability issues, payment failures, suspected misuse, or compliance concerns arise. Where payment has been received for a cancelled order, refunds will be processed in accordance with our applicable refund procedures and returned to the original payment method where possible.

The Website may contain links to or integrations with third-party platforms or services, including payment providers, logistics partners, or external websites. We do not control and are not responsible for the content, policies, availability, or practices of such third parties, and access to them is at your own risk.

Any content voluntarily submitted by users, including reviews, comments, feedback, or suggestions, may be used by Elencouture for operational, promotional, or informational purposes without compensation, unless otherwise required by applicable law.

Personal information collected through the Website is processed in accordance with applicable data protection laws and our Privacy Policy. By using the Website, you consent to such collection, use, and storage of personal data.

You agree not to engage in prohibited conduct, including but not limited to unlawful activity, intellectual property infringement, unauthorised access attempts, transmission of harmful code, or misuse of the Website or its content. Violations may result in suspension or termination of access without notice.

The Website, products, and services are provided on an “as available” basis. To the fullest extent permitted by law, all express or implied warranties are excluded. We do not guarantee uninterrupted or error-free access to the Website.

To the maximum extent permitted by law, Elencouture and its operating entity shall not be liable for indirect, incidental, special, or consequential losses arising from use of the Website, delays, service interruptions, or product use.

You agree to indemnify and hold harmless Elencouture and Hong Kong Global Flow Connect Limited from any claims, losses, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Website.

We reserve the right to suspend or terminate access to the Website at any time where conduct is deemed unlawful, harmful, or inconsistent with these Terms.

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, and any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

We may revise these Terms from time to time. Updated versions take effect upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.For questions or enquiries regarding these Terms, please contact Support@lunibella.com.