Privacy Policy

This Privacy Policy explains how personal information is handled when you access, browse, or make purchases through the Elencouture website (the “Website”). By using the Website, you acknowledge that your information will be collected, used, and processed in accordance with this Policy.

Elencouture is a brand operated by Hong Kong Global Flow Connect Limited, with its registered office at Room 1403, 14/F, Chung Ying Building, 20 Connaught Road West, Sheung Wan, Hong Kong. References to “Elencouture”, “we”, “us”, or “our” refer to the brand and its operating entity.

Information Collected
When you interact with the Website, certain information may be collected directly from you or automatically through technical means. This may include personal identifiers such as your name, email address, telephone number, billing and delivery details, order records, and transaction references. Technical data such as IP address, device identifiers, browser type, operating system, and browsing behaviour may also be collected to support site functionality, security, and analytics.

Purpose of Collection
Information collected is used to fulfil orders, process payments through secure third-party providers, arrange delivery, communicate order updates, respond to enquiries, and provide customer support. Where consent has been provided, information may also be used to share service notices or promotional communications. Data may additionally be processed to meet legal, regulatory, or operational requirements.

Communications and Preferences
You may receive transactional messages relating to your orders or account activity. Promotional communications are sent only where you have chosen to receive them. You may opt out of marketing communications at any time by following the instructions included in the message or by contacting Support@lunibella.com.

Disclosure to Service Providers
Personal information may be shared with selected third-party service providers solely for business operations, including payment processing, logistics, order fulfilment, email delivery, hosting services, and website analytics. These providers are permitted to use information only to the extent necessary to perform their contracted services. Personal information is not sold, rented, or traded to unrelated parties.

Cookies and Tracking Technologies
The Website uses cookies and similar tools to enable core functionality, remember user preferences, analyse site performance, and improve the overall browsing experience. You may manage or disable cookies through your browser settings; however, certain Website features may be limited as a result.

Data Security
Reasonable administrative, technical, and organisational safeguards are implemented to protect personal information against unauthorised access, misuse, alteration, or loss. Payment transactions are handled through encrypted and secure third-party platforms. While safeguards are in place, no data transmission or storage system can be guaranteed to be completely secure.

User Rights
Subject to applicable data protection laws, you may request access to personal information held about you, request corrections, withdraw consent where applicable, or request deletion of information that is no longer required for lawful purposes. Requests should be submitted to Support@lunibella.com, and identity verification may be required.

Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or regulatory obligations.

Policy Revisions
This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Any revisions will take effect once published on the Website. Continued use of the Website constitutes acceptance of the updated Policy.Contact
For privacy-related questions or requests, please contact Support@lunibella.com